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Complaints Process
Uplift Financial Ltd is committed to providing a professional service to all our customers. If you are unhappy with our service, we want to hear about it so we can try to resolve the issue.
Here’s how you can make a complaint:
- By phone: 01709 242927
- By email: Compliants@themoney-group.co.uk
- By mail: The Money Group, 27 Bridgegate, Rotherham, S60 1SN
Upon receipt, TMG Direct Limited Ltd will acknowledge your complaint and investigate it fairly. They will write to you with the outcome of their investigation within 8 weeks. If the investigation is not complete within 8 weeks, they will explain the reason and provide an expected completion date. They will also give you information on contacting the Financial Ombudsman Service.
The Financial Ombudsman Service
If you are not satisfied with the outcome of TMG Direct Limited Ltd’s investigation, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) within six months of receiving a final response.
Contacting the Financial Ombudsman Service
- Phone: 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
- Website: https://www.financial-ombudsman.org.uk
We are committed to providing an accessible complaints process. If you have any difficulties or require assistance, please let us know when you submit your complaint.
Uplift Financial Services LTD
Registered Address: 37 Bull Street, Holt, Norfolk, England, NR25 6HP
UPLIFT FINANCIAL SERVICES LIMITED is registered with the Data Protection Act 1998 registration No. ZB872565and is authorised and regulated by the Financial Conduct Authority under Firm Reference Number. 1032900 an Appointed Representative of TMG Direct Limited which is authorised and regulated by the Financial Conduct Authority under Firm Reference Number: 786245 and registered with the Data Protection Act 1998 Registration No: ZA178200.
If you wish to register a complaint please take a look at the details included here within our Complaints Process.
Disclaimer: The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore exclusively targeted at consumers based in the UK. As a mortgage is secured against your home and or property, it could be repossessed if you do not keep up the mortgage repayments. Some types of buy to let mortgages are not regulated by the Financial Conduct Authority.
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